Customer Service
Your satisfaction is our goal. If we're not doing a good job, please don't hesitate to let us know.
Buying Kona Kampachi®
U.S. retail customers can buy Kona Kampachi® direct from us, online using our secure SSL Internet connection. Other customers should read our international sales information.
We accept credit cards for payment and ask that you include the security number provided on the back of those cards to help us fight fraud.
If you will be shipping to other than the credit card's billing address, we ask that you please first register the shipping address with the card's issuer by calling the 800 number on the back of the card. These steps ensure a smooth checkout for you and help us to keep down processing costs.
Order Processing
Please see our order shipping information for more details.
Shipping & Taxes
Approximate shipping costs and sales tax, if any, will be shown in our shopping cart during checkout and before your order is finalized.
We will adjust your order's total amount to the actual shipping cost after your order is processed and we know the final weight.
Warranty & Returns
We go to great lengths to guarantee your Kona Kampachi® order will arrive fresh.
If you have a problem, please contact us as soon as possible so that we may address the situation.